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FAQ

There are no additional hidden costs for upgrades or service fees.
There are no hidden costs for support.
To keep support free and allocate more time to developing new features and modules that directly benefit you, we aim to minimize active support. As a result, our support is limited to emails and occasional web sessions.
We provide extensive online documentation that includes all parameters, and we encourage our users to take full advantage of it.
We offer an add-on module for pressurized air cables (PAC, Hivoduct) or gas insulated lines (GIL, Siemens) PAC/GIL can be calculated in air as well as buried, in tunnels and in troughs.
The module is now free to use but comes without support.

Send inquiry for support

Check if you're eligible for a free trial and review the applicable conditions. We reserve the right to decline any request.
The free trial is intended solely for testing the functionalities of our product and not for use in project work.
A Cableizer subscription allows you to perform unlimited cable calculations across any number of projects, including all standard methods and modules.
Access to cableizer.com is blocked for Russia and its friends Belarus, North Korea, Iran, Syria, Eritrea.
We offer a 20 % reduction on a second and a 30 % reduction on all further subscriptions within your organization. Only subscriptions for one year or longer are eligible for a discount.
Cableizer base currency is Euros (EUR) and Swiss francs (CHF).
Customers in the Euro area need to pay in EUR. Swiss customers and customers in Lichtenstein need to pay in CHF. Customers from United Kingdom as well as Gibraltar, Guernsey, Isle of Man, and Jersey need to pay in GBP.
Customers outside of these zones can select from a list of currencies. Prices in currencies other than EUR are based on the European Central Bank's (ECB) daily exchange rates. The final price at the time of order may vary due to fluctuations in the exchange rate.
For tax reasons, we exclusively operate on a B2B basis.
Our services are provided from Switzerland. The customer, as the recipient of the service, is responsible for any VAT, import duties, or other applicable taxes in their country (Reverse Charge Procedure). For Swiss customers, the Swiss VAT (MwSt) is added to the prices above.
The standard payment method is by credit card, processed via Stripe. (Stripe) SEPA/SWIFT payment is available upon request for subscriptions of one year or longer.
For SEPA/SWIFT payments in other currencies than EUR or CHF, a small surcharge is added to cover the additional banking fees. The surcharge is added for any bank payment outside of the SEPA zone. No surcharge is added on SEPA/SWIFT payments in GBP from United Kingdom as well as Gibraltar, Guernsey, Isle of Man, and Jersey.
Once your subscription has ended it will not automatically be renewed. In order to prolong your subscription, you will have to place a new order.
If you pay via SEPA/SWIFT, you can choose to automatically receive a new invoice two weeks before your subscription expires.
Your subscription will be available immediately after placing your order if you pay by credit card.
If you pay via SEPA/SWIFT, the subscription will be available once the payment has been received.
The subscription will be available for the duration of the corresponding plan. If you already have an active subscription, it will be extended by the duration of your ordered plan.
All your cable and project data will remain accessible and editable, but you will no longer be able to run calculations or generate datasheets.
Since the launch of Cableizer in June 2015, the compound annual growth rate has averaged 0.73% per year.
Please refer to our Terms and Conditions, our Data Privacy Regulations and our Compliance.